Privacy Policy

Elmar Clean & Co Corp ("Elmar Clean", "we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website elmarclean.com and in the course of providing cleaning services in Manhattan and Brooklyn, New York, how we use it, and the choices you have. By using our website or services, you agree to this Policy.

1. Information We Collect

Information you provide

When you request a quote, book a service, or contact us, we collect the details you share, which may include your name, phone number, email address, service address and property details (such as type, size, and condition), your preferred date and time, and any notes or messages you send us.

Payment information

If you pay online, your payment is processed by our payment processor (Stripe). We receive limited confirmation details such as the last digits and status of a transaction; we do not collect or store your full card number.

Information collected automatically

When you visit the website, we automatically collect basic technical and usage data, such as your IP address, device and browser type, pages viewed, referring page, and interactions on the site, through cookies and similar technologies.

2. How We Use Your Information

• Respond to your inquiries and provide quotes.
• Schedule, deliver, and manage your cleaning services.
• Process payments and maintain records of transactions.
• Send service-related communications such as confirmations, scheduling updates, and reminders.
• With your consent, send occasional offers or updates you can opt out of at any time.
• Operate, secure, analyze, and improve our website and services.
• Comply with legal obligations and enforce our Terms & Conditions.

3. Cookies & Analytics

We use cookies and analytics tools, including Google Analytics, to understand how visitors use the site and to improve it. You can control or disable cookies through your browser settings, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Disabling cookies may affect how parts of the site function.

4. Text Messages (SMS)

If you provide your phone number, we may contact you by text message (SMS) about your booking — for example to confirm appointments or send reminders, and, where you have agreed, occasional offers. Message and data rates may apply, and message frequency varies. Reply STOP to opt out of texts at any time or HELP for help. We do not sell or share your mobile number with third parties for their own marketing.

5. How We Share Information

We do not sell your personal information. We share it only as needed to operate our business, including with:

• Service providers that work on our behalf — such as our online booking system, our email provider (to deliver form submissions and confirmations), Google Analytics, and Stripe for payments.
• Our cleaning team members, who receive the booking details necessary to perform your service.
• Legal and safety recipients, where required by law, to enforce our agreements, or to protect the rights, property, or safety of our clients, our team, or others.

These providers are permitted to use your information only to provide services to us.

6. Data Retention

We keep your personal information only for as long as needed to provide our services, maintain business and accounting records, resolve disputes, and meet legal requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

You may request to access, correct, update, or delete the personal information we hold about you, and you may opt out of marketing communications at any time by using the unsubscribe link, replying STOP to texts, or contacting us. Depending on where you live, you may have additional rights under applicable law — for example, California residents may have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the "sale" or "sharing" of personal information (we do not sell personal information). We will not discriminate against you for exercising your rights.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

10. Third-Party Links

Our website may link to third-party sites or services (such as our booking or payment providers). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always posted on this page with its "Last updated" date. Material changes will be reflected here.

12. Contact Us

If you have questions about this Policy or your personal information, contact us:

Elmar Clean & Co Corp
Serving Manhattan & Brooklyn, New York
Phone: 347-616-6776
Email: info@elmarclean.com

You can also review our Terms & Conditions.